Effective Date: 01 June, 2025

Thank you for shopping at MetCare. We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

1. Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

To initiate a return, please contact us at [Insert Contact Email] with your order number and reason for return. We will provide instructions on how and where to send your return.

Please do not send your purchase back to the manufacturer or without contacting us first.

2. Non-Returnable Items

The following items cannot be returned:

If an item is damaged or defective, please contact us immediately so we can resolve the issue.

3. Refunds

Once we receive and inspect your returned item, we will notify you via email about the status of your refund
within 5–10 business days.

4. Late or Missing Refunds

If you haven’t received a refund yet:

If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Email].

5. Return Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item unless the product is faulty or the wrong item was sent.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund (unless it was our error).

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [hello@metcare.co.uk].

7. Contact Us

If you have any questions about our return and refund policy, please contact us:

MetCare

Email: hello@metcare.co.uk

Website: https://metcare.co.uk